Help & Returns
Straight answers, and a fix if something's wrong.
Questions about an order or payment
For a payment question, include the date and amount of your e-Transfer and your bank's reference number. We'll never ask for your banking password or login.
If something's wrong with your order
If your order arrives damaged, incorrect or incomplete, tell us within 14 days of delivery, with your order number and a photo of the item and its packaging. We'll send a replacement or refund the affected items, at no cost to you.
Returns
Changed your mind? Unopened products in their original packaging can be returned within 30 days of delivery for a refund of the product price. Return postage is yours to cover, and we'll confirm where to send it.
For safety, we can't take back opened products unless they arrived damaged or incorrect.
Refunds
Refunds are sent by Interac e-Transfer to the email address on your order, within 5 business days of our approving the return or problem report.
Cancelling an order
Haven't sent your e-Transfer yet? Let us know and we'll cancel the order, with nothing owed. Already paid, but it hasn't shipped? We'll cancel it and refund your payment in full.
Has my payment arrived?
“Order received” means we have your order, not your payment. Your bank shows when your e-Transfer has been deposited. Payments typically arrive, and orders are processed, within 1 business day.
Comparing with what you use now
Find the total milligrams on the label and divide the price by it. We've done that for every product here, and the calculator does it for the one you buy now.
Compare like with like: a full-spectrum oil with a full-spectrum oil, a gummy with a gummy. A sleep blend with added ingredients isn't the same product as a plain oil.
Follow the label, and check with a health professional if you're unsure whether a product is right for you.